Digital coins, credits, and similar digital assets sold via mobile applications by Webmix are categorized as services performed immediately in electronic environment and intangible goods delivered instantly to the consumer.
Pursuant to Article 15 (ğ) of the Regulation on Distance Contracts and Consumer Protection Law No. 6502:
"The consumer cannot use the right of withdrawal in contracts regarding services performed immediately in electronic environment or intangible goods delivered instantly to the consumer."
Accordingly, after the purchased digital coins or balances are successfully credited to the user's account in the application, no cancellation, refund, or exchange is possible.
System Errors: In cases where payment is charged from the user's bank/credit card but digital coins cannot be defined to the user account within 24 hours due to a technical error, the situation is reviewed by our technical team. After notification via [email protected], the unfulfilled service amount is refunded to the user's card within 1-7 business days.
Erroneous/Duplicate Charges: If duplicate charges occur due to a system error, the overcharged amount will be identified and refunded to the cardholder immediately.